I bought an electric kettle, waited five days, came damaged. Phoned and waited 17 minutes on phone, spoke to someone from Eastern europe extremely hard to understand , arranged to get it picked up and credit my account. Waited a week, no sign of pick up or credit. Phoned again and waited for 28 minutes on phone, Phone answered by a woman from China and could not speak a word of English, Had to hang up. phoned again, waited 12 minutes for an english speaking woman to answer, Said they will send someone out in two days. Will see what happens, The bottom line is to stay a million miles away from this company, I have come across bad companies but this is the worst..!!!!!!!!!!!! STAY,,,,,,,,A,,,,,,,,,,,,WAY