Looks like you’re in Ireland. Go to the Irish Trustpilot site Rachel Ireland 1 Review 0 Reads 0 Useful Review of DID Electrical Rachel 1 review 1 star: Bad 12 minutes ago Extremely bad service Extremely bad service. My money was taken for an order. I emailed last week to make sure the item was in stock, I went onto webchat yesterday to confirm item was in stock in warehouse. Today, 22 December I've arrived at the warehouse and my item is not in stock. This is a disaster 3 days before Christmas, really bad service. Its not the first time I've heard of this happening either, happened to my sister recently