Bought a new TV from DID a month ago when it stopped working. Phone calls to customer service are not returned and email response while initially quick (3 hours) became very slow (12+) to respond and push the same mantra which apparently involves DID asking the MANUFACTURER to send 'engineers' to assess. A week later and nothing. Nowhere near good enough. A device that new should be returned and replaced without quibble by the retailer you buy from. Seems trying to support Irish businesses leaves you worse off in the end. Don't believe the 50 years in business outstanding customer service reputation nonsense. That USED to be the case. Not any more. Paper won't refuse ink. They won't tell you the hardship involved trying to get your basic consumer rights. Only spend your hard earned cash with those companies with DECENT customer service even if they have Crocodile Dundee doing their adverts.