I bought electric hub with recycling fee included. The delivery guy, refused to take the old appliance, i called the company and left the msg, someone got back to me, and eventually told me i had to pay 29.99 euros, i told her why? I explained the situation n she said she would speak to her supervisor and get back to me. That was yesterday. I woke up this morning with DID msg that they will be here today 18.11.2022 between 9am and 12pm it's now 12.46pm and i am still waiting. No call or text to inform me what's going on, no apologies. Worst way to treat their customers. I have called back to them and i was td maybe the driver is stuck in traffick no excuse whatsoever for this behavior. I now have to leave the house as i had other plans for today. Never again DID,!!!!