I ordered a George Foreman sandwich maker online from DID to be picked up at a local store in Dublin. It said on website it would take 3-5 days. 7 days later I still hadn't heard anything so I emailed them. I didn't get a response to my email. On the 8th day, I rang the store and the guy said it hadn't arrived into the store and he gave me the number of their online team. After 6 attempts, I got through to their online number and spoke to a woman called Laura. She told me the order was delayed because it had been damaged in transit and was sent back and another one was to be delivered to the store. When I said to her that I had sent an email after 8 days wondering where my order was and got no reply, she said the woman who was assigned to deal with the emails was out sick. Then she said she was personally taking responsibility for the order and said she had sent an email (while we were on the call) to the nearest branch for them to bring it to branch that I selected for click and collect the following day and I would be able to pick it up in the store on Friday 22nd December. The next day after this call, I got an email from another person in DID called Shauna who told me the transfer hasn't gone through yet. She didn't seem to have any knowledge or there was no record on my file of the conversation I had with Laura whereby she assured me that I would be able to collect the item on Friday 22nd. Today, the 22nd the store will soon be closed and I have received no notification that I could collect the item today. I've rang the company 5 times and it just rings out with no answer. This item was for a Christmas present, I ordered it on the 12th December and 10 days later, there is no sign of it and no one picking up the phone. This is despite being given a personal guarantee from one of their staff that it would be on the transit van the following day to the selected store. I have now sent them an email cancelling my order and seeking a refund. I have absolutely no confidence in this company. Appalling customer service.