bought a Samsung TV in June 24. There was already an issue after setting up the TV. I went to the shop in Malahide road and asked if can return it because there. seems to be a fault. I was told return isn't possible, mentioning the terms and conditions. I've never informed about it when I purchased the item. They would be prepared to log a case for me- thy just need my serial number. I send the number a couple of time, just to be told this number is not recognised by Samsung (the details were taken directly from inside the TV info) . Went back today with another issue. Had a little argument with sales person, when I asked to log a case for me. He told me he doesn't know when he can do it, because he might be busy. I asked what would happen if the TV can't be repaired. Would I get a refund? No - it's not DID policy, only a credit note for further purchase. Non of all that have been told me when I bought the TV. Finally they logged a case for me- the TV will be collected next week for check up. Samsung already did a remote check up, result: something wrong with the TV. Thanks to DID policy and no courtesy, I spend hours to resolve issues, and will be without TV for at least 7 days. DID hasn't any influence on this? They are a big Samsung customer. Never again DID