lack of communication. We went to DID to purchase a Xtra large capacity Washer and dryer so we could wash our king size comforters-duvets, blankets. First off, we were told a delivery date, waited all day, then called and was told no - not today. Dryer didn't come in, we are trying to find out , no word then suddenly got a text that a machine was being delivered in an hour! An HOURS notice, then was told by delivery people it was just the dryer? Did DID communicate - NO. Again I had to call, and was promismed again that they were trying to find out what was going on and trying to locate a large dryer for me. There is absolutely NO COMMUNICATION. You as a customer are left hanging and wondering? Washing machine was delivered and being I was in such a bad mood, that was it. It would seem that the customers time is not importang.