First time ever writing a review, but feel that my negative experience should be shared for those who are thinking of purchasing from digiDirect in the future. I made an expensive purchase in July from their online store but quickly realised that I had bought the incorrect item (before anything was even dispatched). Upon reaching out to their customer service hotline, as well as email I either received no response or was told that someone would reach out to resolve the issue... 2 MONTHS LATER, and I still have't received a proper response from their 'Sales team', a refund or at the very least a status update of where the item is?? My money seems to have just disappeared... Would never recommend digiDirect to anyone and will not be purchasing from them again in the future.