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“The staff were more than flexible and happily and politely brought in my Fujifilm camera by the next day. Best of all , the lady who sold me the camera showed me images that she herself had created of the fireworks recently... and the data recovery that was possible with RAW
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“I've purchased multiple times from digiDirect and mostly I have been very happy. They often don't have things in stock, but as long as you know this and don't want immediate delivery, they are usually about the most competitive on price.
One big issue I have with digiDirect is that they experienced a significant customer data breach around October 2024. This data is now being disseminated on the internet. I know because I have dark web monitoring, but digiDirect have never contacted me to let me know. That is unacceptable.
I have contacted the company directly and they did acknowledge the issue. However, they have a duty to notify their customers and to disclose what information was hacked.”
“I purchased a Fuji Lens on DigiDirect's On-Line Site in November for my son's Christmas present. It advertised "Awaiting Stock. This means item is within an estimated 2 weeks from delivery to digiDirect." Christmas has come and gone and a month later still no lens. When I contact them, I am told at least 2 Months. I have contacted them again since, and now they cant even provide me a date or any tracking facility.
DO NOT buy from DigiDirect if you are looking for a reputable Dealer. They falsely advertise lead times & discounts when you subscribe, they dont hold stock and they don't care once they have your money. They are SCAMMERS - you are better to go elsewhere.”
“Very disappointed, I purchased kids Christmas presents online mid Nov. Digidirect had the items advertised as arriving within 2 weeks. Its now a month later and they are just shipping the first present, the second one they still have no idea when it will be in stock, so i may have a Christmas present for one of my two kids. The items i brought were two bundled items, they have the bigger item from the bundle in stock, but refuse to send just that so that i will have a present for my kid.”
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“Avoid doing business with these people. I felt compelled to make a $5,000 investment with the generous hope of receiving a 30% return. Unfortunately, I couldn't even see the cash in my wallet, much less the expected profits. Many attempts were made to contact them without success. To get assistance, I had to call Mrs Doris Ashley. I'm glad I reported them, and I got my money returned a few days later
Email dorisashley71 (@) gmail. Com.
WhatsApp+1---(404)--721--56--08”
“Terrible returns and customer service.
I regret to share my frustrating experience with DigiDirect regarding my purchase of a Zhiyun Crane 4 on the 19th of November 2023.
Right from the start, the product was faulty, and after nearly a year of returning the same broken item, I’ve given up hope of receiving a replacement or refund.
The ordeal began when I returned the Crane 4 for inspection and warranty repair. Unfortunately, when it was sent back to me, it had even more issues than before. I requested a refund or a different replacement, believing this was my right as a consumer.
Customer service assured me I would receive a new product, but instead, I was sent someone else's equipment. After returning this other persons package my original broken Crane 4 was sent back to me, when I was expecting a replacement. It had undergone yet another warranty repair, leaving me utterly frustrated.
This entire experience has been a complete waste of time and I am left out of pocket. I am thoroughly disappointed and will not be purchasing any filmmaking equipment from DigiDirect again.”
“was a victim of this scam, this company took my hard earned money, to be very honest it was not easy meeting different acclaimed recovery person for help to recover my money, as God may have it, I was lucky to meet Philip recovery 247 at writeme DT com (he's email). Who helped recover my lost funds in just 48, I almost thought I have lost it all until I met him.
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“If you are a victim of this online investment scam, I can guarantee you that you can get a 100% refund if you have all the details of the scam broker.
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Please stay vigilant and encourage others who have been scammed to gather their information and seek refunds. Share this message to help prevent further scams.”
“Before I became a victim of fraud scammers who stole the $80,000 that my spouse was supposed to use to buy a SHARE in a firm, I thought the idea of boosting my income online was both exciting and rewarding. Those were really hard days. I felt like I had let my husband down and was inconsolable. I was also crying. However, ( P S T P 2 R E C L A I M ) aid helped me get my money back, therefore I'm happy and satisfied with them.”
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“They took advantage of me, tricking me into thinking I was making money while all they were doing was robbing me. You will be duped by this website, so please avoid it. Within a few days of reporting the problem to "AlexcryptoFX @ writeme dt COM" I received my money back in addition to my profit. He’s an expert.”
“This company claims that they do not have to accept returns. Their website returned a result for an incompatible battery and charger and they say i cant return it. I have also reported them to the ACCC.”
“Ordered three small items. All were advertised as being in stock and available. Once I purchased them, I received the email that actually none of my items were in stock, and there was no expected date for them to be restocked. I continued to receive emails stating this about once a month. I was ready to request refunds.
After three months, two of my items were finally in stock and shipped to me. The third item was shipped to me after another two weeks.
Unfortunately I was unable to warn a family member about this lying and scamming website, and they ordered me a gift from there. Sure enough, right after purchasing, they received the email stating that the item isn’t in stock and there’s no expected date for restock. It’s only been three weeks now, but I don’t expect it to ship for months again.”
“I was a victim of this scam, this company took my hard earned money, to be very honest it was not easy meeting different acclaimed recovery person for help to recover my money, as God may have it, I was lucky to meet Alex crypto FX at writeme DT com (he's email). Who helped recover my lost funds in just 48, I almost thought I have lost it all until I met him.
I personally recommend him to you.”
“They couldn't offer a convincing justification for the unfulfilled withdrawals. The next day, my account was blocked. I would suggest investigating more dependable choices. Because they have proven to be informed and reliable, authstag has become my go-to resource of choice lately. So far, I haven't encountered any symptoms of withdrawal, and the support team has been really helpful.”
“The amount of disappointment and frustration I felt is beyond words. I was dumbfounded by their dishonest tactics and inability to release my goods. Thank goodness, authstag saved the day for me and enabled me to get my hard-earned money back. Had it not been for their prompt involvement, I would have ended up with nothing.”
“I purchased Manfrotto tripod back in September 2022 that had an intermittent issue of one of the legs falling out completely when extended to set up. I persevered and used the tripod for some time until it became obvious that this wasn't a case of it needing to be worn in or a case of tightening a few screws. As it was still under manufacturers warranty I contacted digidirect.
This is where the trouble really began. I was initially told that it wasn't under warranty and they couldn't help me, to which I found the relevant information about it being under the manufacturers warranty and they were responsible. They then took responsibility and sent me the return forms, including a form where I could request store credit, a repair or a complete replacement. I opted for store credit as I believed this particular tripod to be faulty as I had used a friend's model of this tripod for well over a year and it never had this issue once despite being used extensively. It is worth mentioning that this exchange took place on the 2nd of october 2023 and any action was taken because I both used the online chat and the call centre as I wanted it resolved. I was given the return labels and sent the tripod away. After a couple of weeks of not hearing anything I contacted digidirect via the email addresses I had been corresponding with (to anonymous representatives by the way, no one signed it with their name) and never received a reply. Being busy with work and life I don't have time to constantly call to check on the progress of a warranty claim but a whole month later I received an email to ask for confirmation of my return address as the tripod had been fixed. Aside from the fact that my request had been completely ignored (ie to have store credit rather than the same, faulty tripod back) I gave digidirect the benefit of the doubt and confirmed my address.
When the tripod arrived it had the paperwork from digidirect and from their supplier who "repaired" the tripod, stating that they had disassembled, reassembled and then tested the tripod - declaring it "fixed". I tested it myself by setting it up and within the first 5 minutes of being taken out of the packaging the problem leg - the faulty tripod - fell out again. I got onto the online chat to tell the company of this, with one of their representatives having the gall to ask me if I "had video of it breaking 5 minutes out of the box?" I reminded this individual that I wouldn't be videoing myself open a box on the off chance what I take out breaks - complete stupidity, but again this is what I have come to expect from this company. I then expressed my desire to have a refund as I am entitled to under Australian consumer law (as I no longer wanted store credit as this has been a massive waste of my time) - this was noted by the representative and put down that I had "requested" this on the form. Again they provided me with return labels and I sent the tripod back. I called to follow up some weeks later when I was notified that the tripod had been returned, as I was told my refund could only be processed when it had been returned to digidirect. The man I spoke to was as about as helpful as I have come to expect, telling me he had to look at the tripod before processing anything yet telling me he was looking right at the box at that moment. He also said there wasn't time to do this as it was "getting late in the day" (it was 3pm on a Friday). I again, was nice and gave digidirect benefit of the doubt but advised them to contact me via email as I was going to be overseas for a couple of weeks.
Fast forward another couple of weeks (a total of 2 months from the original contact and sending off of the tripod) I am contacted by email by digidirect asking me to confirm my return address! Again, completely ignoring my previous requests and shirking their responsibility under consumer law. To date I still don't have the tripod and I still don't have my $500 that the tripod cost, I replied to this email within 10 minutes and didn't receive a reply and followed up a week or so later, again to no avail. This company is a complete sham and their level of customer service is absolutely woeful, their communication with customers and within the company itself is terrible - having to reiterate the same information on every occasion I called (is there not some case notes or record of contact in these situations?)
I have been unable to make work or use my tripod to make an income during these months and I am extremely angry, I am again having to call to get my refund and will be taking the issue to consumer affairs. If. I don't get any action I will be involving debt collectors for a fee to get some of my money back. DO NOT BUY FROM THIS COMPANY and save yourself the trouble.”
