I purchased 4 tops on 3 August and it stated they would reach me no later than 10 August. I had them shipped to PA for ny reunion. 2 of the shirts didn't make it until the afternoon of the 12th. I assumed by calling they would help me forward the package or provide me a return shipping label- nope $9.99 at my cost and argued with me about how many business days they had (5-- yet I didn't receive until 6th). I spent 20 minutes wasted speaking with Marisa and the manager Elsa. The Customer is NOT always right at Dillard's and they could care less that this was my first online experience with them, and now my last in store and online over yes, $9.99 because I now had to pay $9 to print a label to my parents printer to send to me so I can return to a VA store with the rest of my order bc although I liked 2 of them, there's no way I am supporting this business. You can take your chances and shop at Dillard's online but why would you in 2021 with such a horrible return policy and attitude towards customers? You can literally shop anywhere and they'll provide you a free prepaid return label now if you don't like it: Macy's (their competitor), Amazon...again, it's not 1999. They lost me as a customer for life.