I love their choices in clothing, shoes, handbags and cosmetics, and I usually find what I want at Dillards. However, they've decided to clamp down hard on their 30-day return policy. This affects me because we live an hour from the closest Dillards, so I order online a lot. The 30 days period starts when you order and they have to receive your item before it's up. I'd purchased multiple sizes of several items from several stores to attend 3 weddings. When I started gathering things up to return, I realized I was 3 days over. I wrote an explanation and sent it in, but got it right back in the mail with a "more than 30 days" explanation. I called Customer Service and spoke with 3 different people. They were nice but firmly said I should have read the 30-day policy when I ordered. They also said Dillards had decided to clamp down hard on the return policy. I order online all the time from Sundance, Nordstorm, Bloomingdales, Dillards, Taos, Born, Talbots etc. and have never had this problem returning items. I'll be hesitant to order from them in the future, because I might be on a trip, the post office might be slow, etc.