My daughter purchased Vince Camuto heels online from the city in which she lives nearly 1000 miles away from the pick up point in Nashville, Tennessee. Dillards Rivergate Mall. She arrived in Nashville and we went to pick the shoes up around 7:30 pm at Dillards Rivergate 11/16/23. We went to customer service. An older woman was behind the desk. DID not acknowledge us AT ALL. She picked up an item and walked into the side room and DID NOT RETURN. We looked at each other and were dumbfounded! Let me tell you, NEVER have I been treated so rudely in a store. My daughter then yelled "HEY" to get her attention. Here came the security guard to ask of every thing was all right. We explained the situation to him. The clerk came running back out saying "I told them I would be right back that I had to go get my wand". We were aghast and I SPOKE UP and said, "no, you didn't say a thing to us". She was adamant she did. My daughter gave her the benefit of doubt. I will curve my shopping at Dillards. I would like to say never again but I like their merchandise. There was no reason for us to be treated in the manner we were except of course we were African American. Buyers of color, beware. They don't want you in their stores.