They spend more time telling you what they can’t do, we don’t take returns or do exchanges on items reduced by 65% returns, we don’t do price adjustments, we don’t do competitor pricing adjustments. Return Labels cost $9. I sent this letter to Ronnie Kobo designs regarding Dillards. I wanted to bring a couple of things to your attention. While I love your items, and I usually purchase from Anthropologie or Nordstrom. I made a purchase from Dillards because Anthropologie did not have your Darine pants in stock. I searched the Internet. I saw that Dillards carries your brand, but I was a little confused because the pant I was looking for is called the Darine. Apparently, Dillards can’t spell and decided to put an L in the name of the model. I studied it and decided to take a chance that these were the right pants. And they are. Unfortunately, I needed to exchange them for one size up and Dillards refused, quoting their policy of not accepting returns OR exchanges on clearance items. I decided to try them on again using shape wear. When I tried them on the second time, my foot went through a hole that was in the hem, making the hem come halfway off. I then realized that these were not sewn, but rather hem tape was used. When I called Dillards to tell them what happened the CSR went to speak to a manager with the wrong account of what had occurred and based on that they made an assumption that when I tried them on I tore the hem. And said they were not responsible . Clearly the CSR didn’t hear or relay that my foot would not have gone through the hem had the hole not been there in the first place. Regardless, I was told they would not accept the return 3 times. Did I mention that this is the second time they have sent me a damaged item? I thought you should know that this company has the absolute worst customer service I have ever encountered. The shabby way they treat customers and the fact that they don’t even spell the name of the items correctly in order for your customers to locate items is disappointing. I thought you should know, and of course it is up to you if you wish to keep your name associated with them. Luckily there are many other great department stores, such as Nordstrom that treat their customers way much better. I went to Dillards store this weekend, and it looks like a store that it’s on its last legs. Let’s just hope that’s the case.