I have been a loyal customer for years, and everyone in women’s shoes and misses knows me by name. Today a new employee shows up and wants to do things her way. I have been a cardholder for years, and I know I have 60 days to return an item, but she wouldn’t return it for me. She returned one and not the other. Then she asked for my DL even though she knew who I was from the first item returned on my card. She was rude and didn’t know how to handle the situation. She wanted to give me a gift card first, then she decided to give me credit for the item. What a mess! I asked to talk to the manager, and she had a worse attitude. She wanted to talk in front of everyone. I told her customers are not invited in offices anymore. She took me to a bigger room called it an office. She kept standing up to intimidate me. She was as rude and useless as her staff member. As I left, I told her that I will never shop at Dillard’s Hulen mall, and I will spread the word to my followers.