I can see from the reviews I am not the only one that finds Dillards return policy awful. I ordered two of the exact same dress for an event in May—two different sizes as I was unsure which would be the best fit. I returned the brand new dress, in the size I decided not to keep, just a few days beyond the 30 day window. The dress was on my doorstep today with a note saying no returns after 30 days. I contacted customer service to see if I could perhaps get store credit because my return was so soon after the deadline. I was advised with no hesitation that the policy is strict and that I cannot return or receive credit. The agent didn’t even pretend to look into my concerns. Moving forward, I will be shopping with more customer friendly companies. Based on your reviews, it appears I am joining quite a few others in saying that you lost a customer today.