I have been shopping at Dillards for most all of my clothes for over 20 years and I have spent thousands of dollars during that time. I just spent $444.14 on May 27, 2024. On Thursday July 18th the button popped off on a pair of capris jeans that I just bought. I had the receipt so I travelled to a local Dillards store and tried replacing or returning them. The customer service representative kept informing me that they could not accept the defective jeans because I did not have the original tags, they had been worn and washed. I did not accept that so she contacted a manager to speak with me. The manager basically stated the same information. I kept explaining to the manager that I would not be returning the jeans if the button did not pop off in less than 2 weeks of owning them. It did not matter. She recommended I contact the manufacturer but I should not have to do that. They should stand behind the products that they buy to sell to consumers. Especially since they are very expensive! So, I need everyone that reads this to really think about Dillards return policy, 1. They give you 30 days to return the item. 2. If within that 30 days you threw away the tags, worn or washed the item you cannot return that item. 3. EVEN if the item is defective, not due to your negligence just the item being defective, they still will not accept the return if the item does not have the tags, has been worn or washed. I did not cause the button to pop off, I was just buttoning up the jeans. I planned on keeping the jeans, I was forced to return them because the button could not be put back on. All I wanted was a replacement. I will NEVER EVER shop at any Dillards stores anywhere!!!!!!!!!!!! Their return policy is set up for their benefit not the customers. HORRIBLE! HORRIBLE! HORRIBLE! customer service!!!!