I just want to ALERT everyone!!! My husband bought me the big bottle of J’adore for Christmas and I am writing to express my disappointment with a recent experience at Dillard's. After purchasing a bottle of J’adore by Christian Dior, I discovered that it was defective and did not include a sprayer. When I attempted to exchange the bottle, the customer service managers made the outrageous claim that the bottle contained water with particles, rather than the actual perfume, and insinuated that I had stolen the original product. I was in tear, How dare you accuse me of stealing! I spoke with the store manager, and let him know I wanted to exchange the perfume or provide a refund, but ultimately stated that there was nothing he could do to assist me. I feel that Dillard's has handled this situation poorly and has made unfair accusations against me. My daughter went back to customer service with me and the associate said “why are you back? I already told you I’m done with you, we aren’t exchanging it?” In a rude tone. I hope that by sharing my experience, I can caution others to be aware of the potential for defective products and poor customer service at Dillard's. This is the Dillard in Hurst, North East Mall! I will never step another foot in there again! I always buy my perfume and colognes there. Never again!!!!!!!. Dillards need to be shut down for good the worst customer service I’ve ever experienced in my life. I can’t quit crying for the humiliation how they made me feel in front of other customers. One more thing the sales person that sold my husband the perfume took 20 minutes to wrap this perfume what a coincidence instead of getting a perfume from the counter he went to the back and got one from there. Maybe the thief that’s scamming people works there.