Your return policy is very clear on the website. Holiday gift returns will be honored until 1/11/25. I received a gift with the Dillards price tag on the item, but because it did not have a proof of purchase tag on it, I could not return it. 2 employees were rude and did not even offer any kind of solution. I feel because it was a Christmas item, they did not want to deal with it. I did not receive a gift receipt. This is something I will not use, so instead of issuing me store credit and encouraging me to buy something that day from your store and walking away with a positive experience, I left empty handed, a gift I will not use, and I walked out of Dillards not looking or buying a thing! I do not have a good reason to ever come and shop in this store again because your employees do not follow the return policy as stated on the website and overall did not give good customer service. When asked to speak to a manager, I was told that she would tell me the same thing, can not accept the return. Highly disappointed and dissatisfied.