Mark my words, Dillards will be the next store closing. I did not think that my son was given fair treatment when he exchanged a pair of jeans. I bought him a pair at dillards at the parks mall and when I asked him about his exchange he told me that he had to pay the difference because the jeans were no longer on sale. So I took the jeans today , right after he told me, and went up to dillards and spoke with I don't know who because when I asked to speak to a manager and they finally came, she didn't identify herself or give me a name or anything. She just said how can I help u. So I related what my son told me and she looked at the jeans he purchased yesterday with the one on the receipt and she said they were a different style altogether. They were not a different style just a different color. They were exact, except the color, and that is all they had on the rack. The supposed manager did not give me any options nor did the sales clerk tell my son any options. She could have at least offered to order the exact same pair of jeans so that way we could have done a proper exchange. It is evident that what the lady told me today, she just did not want to lose that money. I use to do exchanges elsewhere and I know how stores think. I won't go into all of it but since I could not get a fair exchange then I went to Walmart and got money from my account and gave the difference to my son. It was a little over $35.00. I will not go back to Dillards. I don't want any excuses replied back to this because I'm not going to look at the reviews any longer. Excuses only satisfy those who make them. What about taking care of the customer? Why would my son or me have to pay more for a pair of jeans just because they don't have the right color. The jeans were faulty to begin with, the zipper was broken. I can't help that the jeans were off sale now but I will say that that whole rack of jeans were on sale when I bought them. So in essence, I bought a pair of jeans on sale and that sale was not honored, after the fact. We didn't break the zipper. They should have honored the sale and let us have the different color, but same style jeans on sale. Not charge us extra because it was not an exact match. They were the same style, same brand name, but different color. It is not like he decided to buy a completely different brand of jeans. The jeans were faulty, I can't help that. Dillards didn't have anymore jeans that were EXACTly the same. They should offer to order the same jeans or Tell us what our options were before the transaction took place. The transaction that was done was not exchange but a return of the jeans and then ringing them up at the whole price. That is bad policy and bad business. Dillards is so cheap that they want to hold onto the money. All they want to do is give our their gift cards so they can hold onto the money. My son isn't mad but I am because I feel like he was cheated. When my son took the jeans back to Dillards yesterday, the sales lady called for a manager but she told my son that the manager would not come. It seemed like the sales lady wasn't too clear herself on how to do returns or exchanges based on what my son told me. This is genuine, u don't need an email address. Don't contact me on my email.