I love the quality of the clothes at Dillard’s, but the customer service experience was disappointing. Unless you’re actively making a purchase—which I was—the treatment can be unwelcoming. While looking something up on my phone, a store employee seemingly found me suspicious enough to request a police officer to stand near me. I’m not sure if it was because of my race or how I was dressed, but it made me feel uncomfortable, unwelcome, and unfairly judged. Being watched closely by both a store worker and law enforcement while simply shopping is not an experience I expected or appreciated. If you’re a young Black woman, be mindful that standing in one place too long might get you treated like a suspect rather than a customer. Dillard’s, do better. Douglasville location