if there were no stars they would have it. I ordered my son some sneakers for Xmas on Sunday 20th December, it said they would arrive in time. On Monday they emailed saying that although the payment went through and I had to authorise via my banking app they needed a copy of my passport to proceed for 'security' reasons. Having never been asked anything like this before I was surprised nonetheless sent a scanned copy of the passport. I then called to ensure they had received it to be told that although their email said to email a copy of the passport they really wanted a photograph. I sent a photograph and called again to be told this now had to go for validation to their accounts department and I would receive a confirmation email that afternoon being 21st December. At 5pm they cancelled the order and said my money would be returned. I called to complain, they said they were not happy with my passport! They then sent an email to say I could pay by bank transfer, so I called back to arrange this and ensure the shoes would be with me for Xmas. No they said it was not too late for Xmas delivery. At 6pm I received a generic email from them saying that if you ordered before midnight then they guaranteed delivery before Christmas Eve. So I stupidly went with this and placed the order again this time paying via apple pay. I got a confirmation email but then this morning 22nd December I got a cancellation email. They are a joke, the 'ambassador' who I spoke to yesterday was going to email me a French email address to complain. Needless to say this never arrived and I am left today with having to go out shopping and buy an alternative gift. Stay clear of them they have no idea what they are doing.