My warning to consumers is to be wary of shopping online at Dior because from my personal experience they do not value customer service and will find minuscule reasons to avoid issuing refunds. Worst experience I’ve ever had with customer service. I returned a garment because the size was too small and once they received my package they denied me of my refund claiming hair and a smudge of dirt” on the garment. They proclaimed that the garment was too “used” and too “worn”. This of course upset me because it was completely false. The only time the garment was ever worn was to try it on once for 15 seconds at the most. I quickly realized it was too small and immediately placed it back into the box to ship out the next day. Speaking to Dior’s customer service MANAGER was a nightmare. They were very condescending and unwilling to help and would say things like “they are not a cleaning service and clothes have to be returned unworn in perfect condition”. Obviously people need to try the clothes on to make sure it fits. They were being very unreasonable. She showed ZERO concern when I shared with her my side of the story. She also did not provide for me any proof of the condition the garment “supposedly” arrived in. It was my word against theirs and too bad! I tried many times to explain to them that when I sent out the package there was absolutely NO dirt on it. She did not care to listen to me. I pleaded with her to be reasonable and her response was “ they are a luxury brand, not a reasonable brand” and kept repeating in a robotic tone their return policies. I left the phone conversation in tears. I have never been treated this poorly by a luxury brand customer service manager before. This was a horrible experience and I don’t wish it for anyone. I’m now out 1100$ and stuck with a sweater that doesn’t fit :(