If I could give 0 stars I would. The customer service is awful, my parcel has quite clearly been stolen by UPS however rather than refund me and take the issue up with UPS I have been oven the runaround for 2 months. Clearly they have an issue with their delivery partner but refuse to address this, instead they open investigation after investigation, basically insinuating you have vanished your own parcel whilst you are £1000 out of pocket then have the cheek to ask you to report the stolen package to the police! That is NOT my responsibility! I have never received the package therefore it is not my issue, the package has been stolen from Dior, not me! It is for them to contact the police if this is the case.