Terrible customer service and they tried to blame the courier for the issue when it was clear that the issue occurred with them before the box was even shipped. Lucky it was only $30 on a beauty item. They had the nerve to tell me “it was on the invoice and so it was accounted for.” I’ve never heard of something so dumb in my life. They also stated that I would have to allow UPS to inspect the box. I’m sorry, I work 6 days a week and 12 + hours a day, I don’t have time to wait around for UPS. Never again. I’ll rather just buy from Sephora.
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