The worst experience I had with customer service. Ordered a pair of half boots from Dior online. The day it was delivered, I tried them on my wood floor and aparently there were lines on sole of the shoes due to trying the shoes on my wood floor for few steps (what a quality). Beside the shoes was pinching me from inside due to a lot of hand work and sowing. I returned the shoes, my return was not accepted. No matter how much I tried to explain them that this was not my fault, they did not come up with alternative. I even told them that I’m going to buy something else with them, even if I have to pay more, or willing to get partial credit to buy something else since I can’t wear these 1600$ shoes. They were not willing to help at all. They kept saying that they took picture of the shoes and it looks like that it is worn. I returned the shoes right away. If I wore these shoes, why would I ask for partial credit or even willing to pay more to get something else?! I’m extremely sad because I won’t be able to wear these shoes due to so much discomfort. This is the first and last shop from DIor. They had zero compassion and support.