On 27 August 2003 I ordered two pairs of Sneakers They arrived on 29th August 2023. They did not fit and I needed to send them back. On 04 September 2023 I re-ordered the same trainers in the correct size. On 5th September 2023 I completed the returns process. On 8th September the returns arrived as I got two emails from Dior, one at 08:43 and another at 08:55 saying it has been received. Both of these emails say you are refunded in 7 days. On 8th September at 16:59 I got an email to say I am being refunded for the Black Suede Sneaker. It is now 20th October 2023, so we are 6 weeks later and I still do not have the money back for the other pair. I call most days to chase this and I am told that it is down to the E-Commerce team, I have been told that I am owed the refund. But I am never told when I will get the money back. Even today I called and it’s the same thing, I have to wait. I have already been waiting 6 weeks! If you look at my account and my partners we spend a fortune with Dior… I now plan to stop shopping at Dior just out of principal. I will call my bank today and have the money clawed back under insurance as I cannot trust Dior at all.