I bought some dioract sandals and a few months later on wearing for the first time , the strap going round the ankle snapped.As I was travelling I contacted the London store who told me th Bahrain store would be best option for me as I would be there longer than in London . I took my sandals they could see they hadn’t been worn only the once , and told me up to 10 weeks , which at the time was doable as I am travelling again so they should be back . They said they needed to be appraised by the shop manager and someone in Dubai where they would be sent . But would let me know outcome before sending to Dubai. But they didn’t they ended up being sent to Dubai then being told it could be 3-6 months before I get them back !!! Who buys shoes that brake first time to then have to wait for them to be mended , the assistant kept reading the what’s app messages not replying then when I complain he says they are now on the way back from Dubai but that was nearly 10 days ago.And he is ignoring my messages for an update on the sandals, as I travel to the UK and won’t be returning to Bahrain , the whole experience has been awful I will never buy Dior again wish I had read all the bad reviews online before I bought my sandals . And still I have no sandals and I return to the uk on Saturday, absolutely disgusting treatment