I ordered Dior shoes on the web site. On 07/25/2020 I received my order, it came pretty quick. The size of the shoes didn’t suit me so decided to send back the shoes for the exchange. I sent them back on 06/27/2020. Dior scheduled the delivery only on 07/07/2020! So they received the shoes on that date and that’s it! No response from them. I sent them a lot of emails, I texted them on the web site customer service, I was trying to reach them over the phone thousand times, no one picked up the phone. Few days ago the customer service representative finally picked up the phone, and she told me that she just didn’t know how long should I wait for my exchange. I asked if you don’t have the size just send me money back, but she still was not sure about that and just told me that I need to wait couple of weeks!!!! This is insane! Today is 07/19/2020, they received my shoes more that 2 weeks ago and they just don’t know what to do and they can’t tell me anything about my issue. This is the worst customer service I ever seen!