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Alexis mvt
! DO NOT, UNDER ANY CIRCUMSTANCES, BOOK A TRIP WITH DIRECTFERRIES ! They are the worst customer experience I’ve ever had and their selling techniques are illegal and immoral! They sold me 250€ of fake tickets (wrong price / wrong time of arrival), left me struggling with their operators who, as a matter of fact wouldn’t let us onboard my wife and I without paying overcost, and then Direct Ferries told me to go screw myself when I simply asked them for the refund of this overcost, even though I had attached to my claim all documents and proofs. BOOK DIRECTLY ON THEIR OPERATORS’ WEBSITE (https://www.fredolsen.es/en, https://www.navieraarmas.com/en/ etc…), THIS WAY IT’S CHEAPER AS YOU DON’T PAY FEES TO DIRECT FERRIES, BUT YOU ALSO MAKE SURE TO NOT FACE THIS PROBLEM. Their customer service, Daniele S, David B, Timesha Mattin, are also very insulting and dishonest. Their technique is abusive as they get you a different helpless person answering each time, this way you have to explain over and over the same situation until you get so exhausted psychologically that you give up. I never did write this kind of things but this time it was too much, I had to warn you from them...
3 years ago
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Direct Ferries has a 1.1 average rating from 137 reviews

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