Get ahead of this company! Direct Ferries is a huge disappointment. I will never book through Direct Ferries again. Despite current EU law, Direct Ferries refuses to refund my money. The trip was canceled due to Covid 2020 by Direct Ferries. Despite everything and numerous emails, I did not get my 300 € back. My friend, who booked the trip on the same day, got his money back without any problems. It looks as if you are helplessly at the mercy of the employees' arbitrariness. No direct contact is possible and the support is an absolute disaster. The employees try to shift all responsibility from themselves, get caught up in contradictions and are generally not oriented towards a solution .. simply embarrassing