DO NOT USE THIS COMPANY. After weeks of attempting to amend a return Caen/Portsmouth booking and paying an exorbitant amount to do this, they took the money but did not let Brittany Ferries of the new booking. We arrived late at the port late at night to be told that we did not having a booking. Brittany Ferries squeezed us on but we were forced to spend in the night on seats, having lost our cabin reservation. Over a month later, we are STILL fighting for our reimbursement. It is impossible to phone or email Direct Ferries - you are forced to communicate via their website and each request is freshly created and closed by them, taking more than a week to prompt a reply. It has been an absolute nightmare.