Avoid this company IT'S A FRAUD!!!! I had to make a change to my booking, which they claim to be very easy to do through their website, and I never received a response!!! I had to end up buying a separate ticket directly with another ferry company, and I lost the money of the ticket I had bought with Direct Ferries. Their customer service is absolutely terrible. There is no phone number to call, and the people on the chat are not able to solve the problems. I am still waiting for feedback regarding my change request and a claim I issued. I WILL NEVER USE THIS COMPANY AGAIN AND ADVISE EVERYONE AGAINST IT!!!