Direct Ferries ROBBED us. Direct Ferries ROBBED me! Straight up stole my money. On the 11th August, I booked a passage from Dover to Dunkirk for the 16th August. I triple checked the dates (!), yet after paying I received a confirmation for the 12th August, not the 16th. I then had to contact them, since my "booking was in less then 24 hours and could not be amended" manually. Of course, they don't have a phone number, only a support chat, which does not work at all. I finally got them to change my booking (of course for an additional fee). Instead of the 16th, they booked us onto a ferry on the 18th, forcing us to stay in the UK for two more days, causing additional expenses. Be that as it may, I was prepared to let that slide, since I was just happy with having resolved the issue. I got a booking confirmation from Direct Ferries, stating time and date of departure, the 18th August 2022. When we got to the port it turned out that nothing had been amended by DF. We were left with no other option except buying a new ticket for 149£, since they had messed it up. In total, they cost us those 149£ plus the original ticket price, plus amendment charges, plus the extra amount of money we needed for accommodation and food for the extra two days. When I texted them demanding a refund, at least for the second ticket we had to buy, I got an absolutely audacious reply, claiming that we hadn't showed up on the 12th and, thus, it was our fault for having to buy a new ticket, though they just hadn't changed our booking. I even sent them the changed booking confirmation they had sent me for the amended booking but haven't heard from them since. NEVER BOOK WITH DIRECT FERRIES. They ARE going to steal your money. If there is anyone who knows any trick to get my money back I would appreciate it so much! J. Haefele.