Appalling customer service from Direct Ferries. There is no mobile number, and an extremely slow response time via their enquiry form. I had changed my booking to a new date and time, received an email confirmation from Direct Ferries and the booking had amended via the website. What Direct Ferries failed to do was contact Brittany Ferries to inform them of the change. I had arrived at the Port for an overnight ferry with 2 children and NO booking. Outrageous! I then had to pay extra to even get onto the ferry, without a cabin may I add, which I had originally booked and paid for through Direct Ferries. The service from the beginning was awful, and I strongly advise to NOT use Direct Ferries, I will never use their service EVER again!