Subject: Complaint Regarding Poor Service and Mishandling of Medication Order Dear [Dischem Customer Service], I am writing to express my extreme dissatisfaction with the service I received during my recent medication collection at your [insert location] branch. Despite sending the prescription script twice with clear instructions for collection, the process was marred by unacceptable incompetence and negligence. On both occasions, I provided detailed notes regarding the collection, including all necessary information. I was assured by one of your representatives that upon receipt of the email, I would receive an immediate call. However, after waiting for 20 minutes without any communication, I had to initiate contact only to be told that the order was being prepared and that I would receive an SMS once it was ready. Unfortunately, this promised notification never arrived. Subsequently, I dispatched a driver to collect the medication, who waited for over an hour at your premises. Despite the lengthy delay and multiple exchanges, the order was still incomplete, missing several items clearly specified in the email. Most distressingly, upon inspecting the package, I discovered that my vital Trenvir medication was omitted entirely. This level of incompetence and disregard for customer well-being is utterly unacceptable, especially when dealing with chronic medication. It is distressing to think that despite clear instructions and a seemingly empty store, such critical errors occurred in the packing process. As a loyal customer of Dischem, I am deeply disappointed and disillusioned by this experience. It reflects poorly on the entire franchise and undermines the reputation of the Dischem brand. I implore you to investigate this matter thoroughly and take immediate steps to rectify the systemic issues causing such failures in service. I urgently request a follow-up regarding the missing medication and an assurance that measures will be implemented to prevent similar incidents in the future. Furthermore, I seek clarity on the managerial oversight at the [insert location] branch, as accountability must be upheld. I trust that you will address these concerns promptly and comprehensively. Failure to do so will force me to reconsider my patronage of Dischem in the future. Sincerely,