i went to Dis-chem bedford centre, to give in my script that has been the same for many years, the lady behind the counter was extremely arrogant and proceeded to tell me she could not load my script due to the fact that there was one schedule 5 item on the script. I explained to her that my Doctor always sends a script to me and A Dischem Branch to be loaded. She continued to be rude to me and I asked her if she was a pharmacist, she said she wasn’t and I asked to see the pharmacist. After he explained to me that the Doctor had emitted to send them a copy, which I understand, but when she returned she continued to belittle me and told me I was wrong, that is why I was angry. I was angry as I had an unqualified person who had no customer service ability trying to serve me, what has happened to customer service, three months ago the very same Dischem dispensed the incorrect medication to me but I had to understand when they caused serious damage and I could have taken the matter further. These people who are not qualified are given too much responsibility and do not do their jobs correctly. Why should I continue to spend my hard earned money in a store that does not understand or appreciate their customers. I went to another dischem branch and they were very kind and explained that all the items on the script could be dispensed but one which I then mailed the Doctor to let him know that he had forgotten to include Dis- Chem as usual. Please Dis-chem do not give power to people who do not know how to handle customers as this will harm the your business more than you know.