Very bad experience at Diskem Brackenfell 25/01)25. I went in to buy something advertised bought it on my bank card got the slip only to be told sorry I need to put this sale thru on your card again as it did not go thru on diskems system. I was very upset then the manager Christo was called and the more I explained that maybe it was because the cashier Zonke only put the new till roll in when the sake was nearly finished. I said in my days the first thing to do would be to cash up the cashier. Count her money and card slips and that should answer the question. This manager was as bad as the cashier who would not listen to anything I said they just insisted I give my bank card so that they could charge me Again. So now I have to entries on my bank card for one purchase! I want my money BACK! This is not normal sales practice I have NEVER had service like this ever before and I have stayed in Cape Town; Durban and Rhodesia. I will NEVER shop at Diskem ever again. Do you know what I was taught many years ago when starting work. A happy customer comes back and brings her family and friends to shop at this store. The best or worse advertising is by word of mouth ! I would suggest Diskem gets somebody to train their staff/cashiers and Managers of the rules of dealing with problems. Incase this complaint disappears again I am sending it first then I will forward you the till slips photos. Because the complaint I typed before this one just disappeared Mrs Esme Mostert