This is the first time we haven't been able to give 5 stars, which is never something we do lightly. The initial order of two large units arrived with one perfect and the other completely broken. I spoke with customer service who said that the replacement would ship out the following day and we would receive is on 2-day shipping, which is what we paid for originally. The unit was supposed to arrive on Monday and it didn't show up . . . and it just hung in the tracking with no new info. I finally called again on Thursday and talked with another rep who said it was scheduled to ship the following day. When I questioned why it hadn't shipped out the week before as promised, she had no answer. Once again it didn't show up when promised and the tracking number didn't work. I called again for the 3rd time (and got the nice lady I had the first time) who told me that it had a different tracking number than the second lady gave me and it would be delivered that day, which it finally was. I get that COVID has made everything difficult, but an honest answer was all we were looking for.