I’m new to your site and products. First of all, the item arrived cracked and broken. My first encounter with Customer service was terrible. Tia kept me on the phone for 23 minutes and assured me that she handled the return properly. She issued me a reference # D2GCM000001754. Then she quoted me a return amount of $230.29. She assured me that i would receive the refund within 5-7 working days. I called back 4 days later and spoke to James. He was terse and sounded like he was having a bad day. Much to my dismay, he informed me that the return was never proceeded correctly. Luckily, I trusted my instincts and followed up with the return status. Otherwise, the pending return would have stayed in limbo without any resolution. I literally asked, “you mean If I had never called, I wouldn’t get my money back?!” I was infuriated because after wasting 23 minutes of my time, she told me everything was fine and the return was processed correctly. I lost confidence in her abilities after she continuously put me on hold and literally needed someone to hold her hand and walk her through the return process. 2 words: incompetent and unprofessional This has been my overall experience with your customer service. I will NEVER shop here again and frankly the quality of the defective product was questionable. There’s no way this cheap hunk of plastic is worth $200+. I’m glad it was broken. I want my money back. I find solace that one of these days I will get my money back. You can expect a call from me on Tuesday if I don’t see a credit I’ve been keeping a phone log of the people I’ve spoken to in your customer service department Hopefully, I get my money back. I want my refund tomorrow. I expected 3-5 and that isn’t going to happen. Needless to say, yes I am very disappointed and irritated with you people