The ordering process was very easy. Shipping was fast with good packaging. I didn’t inquire for assistance, so I can’t speak specifically to customer service but I have no doubt that would have been great too. The banner stand I ordered was easy to put together and looked great. Unfortunately, we had a wind storm a couple weeks after I put it up and the next day I found both side poles bent to the ground and the banner laying about 25ft away with the top pole still attached. Now I know that if thunderstorms are in the forecast, I should take it down. Lesson learned.