They purposely make their return process as difficult as possible to not have to give refunds. You have 30 days from when the order is placed to make a return even if the items take over a week to reach you. The return portal is glitchy and difficult. The items must reach their warehouse before the 30 days. So even if it’s dropped off with the 30 days if the carrier takes too long shipping it they will not honor the return. The clothes are just mass produced, poor quality trash that is ill-fitting. So many better alternatives. This was my first and last purchase from them.