“I placed an order on Disturbia a month and a half ago (I haven't received anything, nor have I gotten my money back).
A month and a half ago, I placed an order that was supposed to take a month to arrive—I accepted that. On the day my order was supposed to be delivered, I noticed something suspicious. The tracking showed that it had been delivered at 11:57 AM, but no one rang my doorbell or called my phone. I went downstairs to check if the package had been left at my door or in the building hallway, but there was nothing.
I emailed them to ask what could be done, and they told me to check everywhere—neighbors, etc. I did that, but there was nothing. So I contacted them again, and they apologized, saying they would resend my order free of charge. They also assured me it would arrive within 7–15 days, faster than the first time.
However, the same thing happened again. On the day my package was supposed to arrive, it didn’t. The tracking once again marked it as delivered at 11:50 AM, but no one rang my doorbell, and there was no sign that anyone had attempted a delivery. I contacted them again, and they apologized once more.
The courier company (Track678) is a scam. It was my mistake not to check beforehand, but I had never heard anything bad about Disturbia—only about the courier. It’s not about the money, but I was really upset because I loved the clothes so much and truly wanted them. Unfortunately, I’ll never get the chance to wear them. I’m very disappointed.”
“I got two dresses from Disturbia, decent quality, looks exactly as they are pictured and just as cute on me. Fit fine and took about a week to get to me, which I expected the wait to be longer since they are shipping out of a different country. I didn't have to go through returns or anything, kinda glad since I'm surprised to see all the bad experiences here.”
“I purchased two clothing items from them—a jumper and a pair of trousers—which I found to be extremely overpriced. The fabric of both pieces was disappointingly thin (even Primark offers better quality). I’m honestly puzzled by the positive reviews about the quality because, in my experience, it simply isn’t good. The designs are nice, but that’s about the only redeeming factor.”
“Awful experience. I'm having a problem with an order I've placed that isn't showing up on my Disturbia account nor I got any order confirmation email in my mail inbox. Clearly there is a technical issue of some sort on Disturbia's end. I'm trying to get customer support since December 27th from Disturbia through multiple platforms (email, live chat, social media) but I still haven't received it. Today I've been waiting in a live chat session since 10am, an agent (Abby) picked up my case, it's been 6 hours and I've waited patiently for 6 hours INVAIN because she seems to have few issues: lack of focus, 1hour+ delay between every reply, lack of basic understanding of the issue. Don't get me started with the other 2 channels I've tried: email and social media, zero replies from either of them. It's been 4 days, I've been charged for 300€ and I still don't see my order in my Disturbia account nor I got any order confirmation email in my inbox. I don't think I'm asking for much.”
“The patterns are gorgeous, material feels good quality. Most of their dresses/skirts have pockets
But some of these 5 star reviews are far too forgiving of the fact the sizes just DONT MAKE SENSE.
If I'm forking over $80/£62 for one item I expect it to fit me when I'm buying the same size that fits me at every other store.
Half of it's hugely oversized so you'll waste time (and money - no free returns!) exchanging if you don't know to size up.
Then sometimes one random piece is actually true to size so there's zero consistency.
Please make it less painful to buy clothes that fit, online 😭”
“This has been the absolute worst customer service experience I've ever had. My order was never sent, and they didn't bother to inform me or follow up with the shipping company—| had to do it myself. Initially, they refused to replace the order, claiming it wasn't possible. When they finally did attempt a replacement, the item was out of stock. To make matters worse, I still haven't received a refund due to 'an error,' causing even more delays (which I had to follow up on). I ordered almost a month ago and am still sorting their mess. Extremely disappointing!”
“If I could give less than one star I would. DO NOT buy from this company if you're not in the US or UK. Their customer service is beyond incompetent and you'll never get a refund or return if you request one for an incorrect size. I measured but the clothes I ordered were still too big. I tried to request a returned label (for a lot of Monet for international shipping btw) and it just wouldn't work. I reached out to customer service but that's where it became a circus. They kept replying to my email chain with weird cryptic or brain-dead responses like they were either a bot or a completely new person every time. I had to tell then 3 separate times what my issue was. Now they just ignore my emails altogether and I'm stuck with clothes I can't return because they just avoided me. AVOID THIS COMPANY”
“Terrible. Never got my order, had to wait 2 weeks to initiate the refund process. First time I bought from this shop, needless to say I’m never buying again.”
“They sent me a dress with a defunct strap, sewn twisted. I reached out to customer service for an exchange but they refused to cover the mailing cost. Had to send emails back and forth for a couple weeks. They ended up sending me a $5 coupon so I could order a new dress and get free shipping to my address. But not so that I could return the defunct dress. I usually buy large carts so that I can avoid paying for shipping. This is the 2nd dress I've received that had a flaw, the other one wasn't sewn correctly and the waist had a space that wasn't sewn together at all. Just disappointed. Customer service threw me around to different associates each day. All I wanted was to exchange for a dress that had proper straps.”
“They're super scummy, greedy and they lie to their customers. I made an order and realized it charged the wrong credit card. I wrote and asked then to cancel the order not even 2 hours later and they claimed it already shipped and I'd have to wait 7-10 days until I got it, then 7-10 days to ship it back (on my dime) then 7-10 days for a return. My account is in the negatives and other bills will now bounce and I will get even more overdraw fees. They're claiming in under 2 hours, my order was packed and the post took it. But, when I checked my order it still says "Processing" - I will never buy from them again.
Don't trust this company!”
“I love this shop and I want to buy everything — only problem is the lack of plus sizes! I'm a size 20 and can wear 16s if they're stretchy or flowy around the hip, but even 16s are always out of stock. Thick girls wanna be goth grownups too!”
“I was sent a dress with the sleeve sewn upside down! I returned it and it took them 26 days to process the exchange only..they sent me the same defective dress AGAIN only this time it had added white fingerprints all over it! It's unwearable. It won't let me return it saying it cost £0 so I can't get my money back! SCAM! They are trying to make sure I can't get my money back for the defective merchandise I was sent! Contacting Trading Standards and disputing Visa charges now.”
“Now charging UK consumers to return items, despite the fact they’re an online exclusive brand, meaning you cannot try clothes on in store before you buy. So you don’t know if something will fit, their sizes are not consistent, and their size charts are inaccurate. Therefore you get charged for their lack of quality control! Not to mention you have to provide your own packaging AND deliver it to post office yourself! So what is my return charge actually paying for?”
“I waited for 2 months for 2 failed deliveries. When bringing it up to customer service, they said i could only recieve a 70% refund and am still waiting for said refund.”
“They mailed me the WRONG dress and refused to refund me or send me the new dress till I returned the incorrect dress. This situation was frustrating because the customer support person made it sound like they were being so generous allowing me to return the incorrect dress for free, and also the dress I paid for was $105 and the dress they sent me was $51 and a completely wrong size…..”
