Shocking customer service!! will be reporting to trading standards!! almost impossible to get through to! As others have said refunds take so long to process and that includes pushing them along to sort this! After 7 days the refund should be back in my account within the next 3-5 days but they have refunded me £4.99 less even with taking the postage off, absolutely disgusting will never use again and the clothes look so cheap. I sent the item back next days with tags so I am unsure why the different has occurred.
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