Totally dissatisfied with my experience. I ordered my best friend’s birthday present (x2 jumpsuits) and a third jumpsuit for myself to go out in on her birthday. Due to COVID 19 and personal issues before this I have not been on a night out in over two years and the day should have been pretty special as we were going to Birmingham and to several new bars to celebrate her birthday as well as our first time out in so long. I ordered the items well over a week before we were due to go out and I had an e-mail from Royal Mail to say it had been delivered. No delivery was ever received or even attempted. I live above a pub and the landlord had been outside with his partner the whole morning with the dog tending the plants and watering due to the extreme heatwave we were experiencing. He took a delivery at 11am and another at 11:33am and this one was recorded as arriving at 11:16am. During the time in between the deliveries there wasn’t any time period when somebody wasn’t outside the pub and would have definitely seen the postman. (11am delivery was also ironically from Royal Mail). I waited until a full week had passed and tried to contact DLSB – no contact number you have to e-mail. So I e-mailed. And I waited 24 hours. And I e-mailed again. And I waited another 24 hours and e-mailed again. Eventually I received a response confirming that I did receive the package as Royal Mail showed successful delivery at 11:16am. Well clearly I didn’t or I wouldn’t be e-mailing. I responded to say I’d checked with the neighbours etc and could it be investigated with Royal Mail and haven’t heard anything since other than an e-mail asking how happy / satisfied I am with their customer service (this was in response to one of my emails that they had not even responded to!!!) to say that their customer service is abysmal is an understatement. I will not be ordering from them again and I will also be making sure that all of my friends and the customers at the pub know about their shocking service so that they do not waste their money either.