I wish I’d read all these reviews (& ones on trust pilot too) before purchasing. If I could rate DLSB less than 1 I would! All I’m asking for is a part refund on an order - not a big deal. Mine hasn’t been going on as long as some I’ve read, but they received my prepaid tracked parcel back on 2nd November. I’ve emailed twice since with no response. I’ve also facebook messaged, to get an automated response saying due to the volume they’re not accepting messages via Facebook. I absolutely do not recommend this company….What would you call a person who would take money off you & not return it?! Well, this company is in the same category. Give us our money back DLSB - you take it from us quick enough. Oh and DSLB, if you’re going to respond to this in your unthoughtful, tedious, repetitive & generic way, “apologising about it being a busy time” and “that we should get a refund within 21 days”… please don’t bother. Spend less time putting rubbish memes on your Facebook page for likes & spend the time responding to customers & refunding us.