I recently had an extremely disappointing experience with DLSB. I ordered a dress but when it arrived it was the wrong colour and also faulty. I contacted customer services with photographic evidence immediately hoping to resolve the issue quickly. However, their response was far from satisfactory. Not only did they take days to respond, they refused to acknowledge the fault. Instead they suggested I return the product for evalutaion upon which they'd decide if they'd offer a refund. I returned the dress with full Royal Mail tracking details and to this day they have not acknowledged receiving it even though I have evidence they did on the 21st June 2024. I had no option but to open a Paypal dispute against them to get my money back. I would never use this company again and suggest you don't either. The company is a complete scam.