Breach of their own T&C’s and consumer law. Hundreds of customers, including me, waiting on refunds. Waited 6 weeks for a refund and ended up contacting my credit card company to reclaim the money as I got nowhere chasing this company. Emails come back with an automated response and eventually they don’t bother replying at all. They delete any negative comments of dissatisfied customers on their socials. Just take a look at their trust pilot reviews or “DLSB Refund Issues” group on Facebook to see the extent of the problem. There are people who have been waiting since July/ August to be refunded. I would never use this company again and would encourage others to steer clear if they don’t want the same hassle.