I too have been waiting for a refund since September and now they have ceased trading it looks like that money is lost. I started off receiving the standard emails apologising for the delays and then they just stopped replying altogether and there was no way to contact them. I tried to get my money back via Paypal but by that time it was too late. Awful. I've read she has started up a new company which I think is disgusting when so many people have lost a lot of money
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