A review for when it doesn't have a perfect end. Like many, I went to the Dogs Trust to rescue a dog and have a friend for life. This is my honest review of my experience with this specific centre, as I feel their service when things don't go like in the adverts should be reviewed. I'm not sure if all Dogs Trust centres are like the Shrewsbury one, but my experience with this centre was awful. Receptionist Teresa is not a nice person and rarely would I say this about someone. I was surprised with Teresa's manner being in such a position in a charity many would love to work for. Prepare to be ignored with your emails and calls if things don't work out, which for me was heartbreaking in this situation. Almost all the staff who dealt with me at this centre were standoffish, short mannered and judgemental. I must say one person was lovely, I didn't catch their name but when I got chance to speak with them over my queries regarding the dog they were lovely. Beware of their aftercare service, because if something goes wrong they lead you to believe they have the say over your dog, but they don't. As a first time dog owner (and adopter) I learnt that the hard way. If you are reading this in a similar situation don't be led to feel bad if you don't know something about dogs such as a specific behaviour (especially if you have a dog with many behaviour challenges you were not told about before adopting) as I did and was made to feel awful by behaviourists' at the centre when I rang their aftercare for guidance. I understand thing's do not always work out (which is wording my situation very delicatly) but to be treated how I was when I followed all their advice and trying my best with the poor dog who they had not assessed properly before rehoming to me and admitted they had not made a right match, is unforgivable. I feel I had been lovely to everyone I dealt with and it was clear how caring and passionate I was to help the mentioned dog but in the end I was completely ignored. For many reading this, my experience will not be relatable with your own if you have had the wonderful experience of adopting a dog and it all go like a dream, but just be aware that there are people and processes you do not see until it goes wrong and this is just as important a measure of the charity. I had a lot of understanding for the many mistakes made by the charity, but what I cannot understand is their frankly cruel manner in which they completely ignore someone, who has come to the centre to adopt a dog for life and follow their advice when it doesn't work out. I still don't know what has happened to the dog as no one has got back to me since I emailed 2 weeks ago and called postadopt (you'll be aware of if you have adopted from them) and they said Shrewsbury would call me back but the centre hasn't (1 month on). I even sent some toys via their Amazon wish list for the dog and other dogs 3 weeks ago and still nothing. How people can be so cruel is upsetting. My advice to others would be to adopt, but not from this centre. If you do, and it goes wrong, do not ring their postadopt go straight to a vet or clinical behaviourist. The one positive is the person I talked to who was lovely and honest about the failings made. Being ignored with my later enquires and plans however was heartbreaking. I'm not sure if this is as a result of receptionist Teresa not forwarding them on, or if it was another manager ignoring me, but either way I did not get an email to confirm and all communication came from postadopt when I chased it up.