Dogs Trust Reviews

Name: Dogs Trust
Rating: 1.73

1.7 Rating 107 Reviews

17 %

of reviewers recommend Dogs Trust

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1.7

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Dogs Trust 5 star review on 26th January 2025

William And Toney

Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

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“The shop display was lovely, and walking around the shop it was an Aladdin’s cave, wealth of some lovely items. Unfortunately the staff(3)where more interested in discussing between themselves staff issues and concerns, rather than customers. Felt uncomfortable and left.”

Helpful Report

Posted 3 weeks ago

“We are fosters and the support from Dog Trust is been amazing. They are well organized, volunteers and staff are genuinely interested in dogs health, mentally and physically. Very pleased being a foster with Dog Trust”

Helpful Report

Posted 1 month ago

“Disgusting charity. About to receive a huge bequeath but couldn’t help with 4 dogs.”

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Posted 2 months ago

“I cannot recommend to anyone that they attempt to adopt a dog from The Dogs Trust. You can no longer visit the centre and view and meet the dogs they have, have a chat with staff about suitability or any of that. It`s all online now, fill out a basic form and they will magically find the right dog for you. Except that they don`t, won`t or can`t and they will leave you in limbo without any communication for three months and then send you a generic email asking if you want to re apply. I have thought about getting another dog, taken my time and made a decision to adopt. I have applied and then they just dangle you for three long months and come up with nothing. I`m three months down the line, still no dog that I have and still want after 3 months, but it`s 3 months of wanting and waiting for absolutely nothing. I can see the possible dogs I would like online, there are 22 of them in my favourites. Can I meet them? No No No Someone please explain how I am not near the top of any list of potential adopters. Had Border Collies for the last 25 years, have had problem rescues before, have had three dogs at the same time before, have countryside all around me, own house and secure garden, access to fenced dog areas, I drive, I am retired, financially independent, home all day, out with my dog/s at least 3 hours a day and socialise my dogs. I have absolutely no idea why they could not even recommend a single dog for me ( and I put on the form any medium size dog considered) in 3 months of waiting and that I was willing to travel to other Dogs Trust centres. This has been an upsetting experience for me and my thoughts are more for that lonely dog sitting in a pen at a Dogs Trust centre that could have been in a loving home for the last 3 months. Do better Dogs Trust, your reputation amongst dog lovers is declining fast.”

Helpful Report

Posted 2 months ago

“Lots of new vans nice big extensions & new buildings, but anyone I talk to says near on impossible to adopt a dog, perhaps more effort in helping dogs than expanding an empire!”

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Posted 2 months ago

“I like it I have learned a lot my dog seems happy”

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Posted 2 months ago

“Normally i don't do this, I don't praise people for any reason truth be told good works deserves appreciation, l won't deny the fact that I'm super jealous of your hard work and skill. I'm proud of you and what you've done in my life , we need more people like you 💯 ( sharonrecoveringexperts @ g mail .c o m)”

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Posted 4 months ago

“I just had to leave a review for Nimrod,he came to my door in Cheslyn hay & was extremely polite and friendly, he only had the interests of the dogs at heart. Wish all callers we're as professional as he. Alan”

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Posted 5 months ago

“We had a great experience with Dogs Trust Merseyside when we adopted our lovely border collie, Axel. They were very supportive and made sure we were comfortable with him. They had trained him well while he was there and really had the dog's best interest in mind. They also administered all of his vaccines, updated his microchip, and gave us everything we needed to take him home. Shout out to his trainer, Eric, who was really informative and friendly!”

Helpful Report

Posted 6 months ago

“I'm extremely upset and frustrated by the way Dogs Trust operate nowadays. When we adopted from them before, it was just a matter of choosing the dog you liked the look of, applying, meeting, and if you both clicked with each other, home check and off you go. Forward 15 years later when our dear old boy has passed away, we're in the position to adopt again. I see a lovely dog I like the look of, video, pictures and description are encouraging. I'm prepared to drive a long way for a meet. But DT don't want to do it like that. You have to fill in an application form for the 'type' of dog you are looking for and then THEY decide whether you are suitable or not. After answering all their questions, I wanted to discuss the dog I was interested in, only for them to tell me the dog had been returned 3 times, had a history of biting, was a nervous wreck, didn't like people and despite us having a quiet home in the country we would not be suitable! What upsets me is that they use cute videos, pictures and positive write-ups to lure you in to applying, then you give them information which you believe is pertinent to that dog, only for them to apply it as a broad-based, box ticking process for THEM to match you up to something else! I don't like to be sold to in this way. I like to feel a connection with a dog the old-fashioned way. I made a donation to DT in memory of my old dog. But I won't adopt from them again while they use these methods.”

Helpful Report

Posted 6 months ago

“I feel for all the previous reviewers who had terrible experiences with DT. I rarely leave good reviews myself, but I want to share my positive experience with Dogtrust’s behaviourist program, which truly helped my puppy and me. As a confident multiple-dog owner (one dog at a time in different chapters of my life), I was overwhelmed and unsure how to manage my new puppy's separation anxiety, especially since it happens when I’m not around. Despite having all the necessary training equipment, I struggled to cope, and extravagantly expensive behaviourist referrals from my vet only added to my stress. Thankfully, I found Dogtrust’s Behaviourist program, and it was a game-changer. Sara, our behaviourist, provided tailored guidance that aligned perfectly with my training methods, and the results have been life-changing. My puppy and I are so much happier now, and I’m deeply grateful to Sara and Dogtrust. I’ve already recommended the program to friends and neighbours, and if you’re struggling with your puppy’s behaviour, I encourage you to seek their help.”

Helpful Report

Posted 7 months ago

“I have 3 separate times to adopted a dog show interest in a dog then they ring you and totally put you of the dog with stupid excuses from my experience it takes time for a dog to get use to it new surroundings and the new owner I got to say the dog trust are totally useless with excuses”

Helpful Report

Posted 7 months ago

“Friday 23/8/2024 turned up about 7 minutes after they have shut in Abergavenny but a woman was vacuuming we had some lovely stuff in carrier bags the woman said to us don't do this again to us twice we not 5 years of age I have given them £1000.00 in one go in the pass and donate my wifes funeral donation but never again. My wife said if I sell one of the houses will I give them 10% of the sale money I have sold one house for £340.000 i will now on donate this money too a more rewarding animal trust and never give to dogs trust again”

Helpful Report

Posted 8 months ago

“In December 2022 I adopted an older dog from Dogs Trust after a 3 months process of several visits to their place and they brought him to my home a couple of times. In mid July this year I was taken to hospital by ambulance. I managed to find kennels quite near my home who agreed to take my dog for 8 days (couldn't keep him any longer as they were closing for a holiday). Unfortunately my condition worsened and I was transferred to a bigger hospital in a city quite far from home. After 8 days in the kennels he came out with severe diarrhoea and stomach problems. No other kennels or "dog fosterers" would take him. As a last resort a family member asked Dogs Trust to take him back temporarily. They eventually agreed and said I had 48 hours within which to collect him. This was impossible as I was still in hospital far away, awaiting a major operation. They then said he would be re-advertised on their website and I would have to reapply if I wanted him back. After they had him 4 days I got a rather "cold" phone call late afternoon the day before my op, during which they said my beautiful little dog would be euthanised the next day. I literally begged them not to do it and offered to pay vet bills, accommodation etc. I was told "The decision has been made." I was then practically accused of not looking after him properly as my local Vet records stated that they had recommended Metacam medication for his stiff joints and I hadn't bought it. However I WAS buying medication elsewhere and he was happily taking it before he went into kennels. I can only surmise that because he was 13 they assumed that no-one else would want to rehome him. He had been with Dogs Trust for 18 months before I got him and he was very happy living with me and he made me very happy too. I am utterly devastated that my dog lost his life and don't feel there was much in the way of compassion. I had recently signed up for the new Dogs Trust lottery and have now cancelled my direct debit. I will never support this so called "charity" again. They weren't very charitable with me or my poor little dog.”

Helpful Report

Posted 8 months ago

“totally useless. went to visit to find new homes for dogs into a dog loving family. Girls/ladies on front desk could not have been more disinterested. they were too busy talking about local pub get together that night. They asked us to fill an online form in which we did. 30 days later we had a call from someone who kept asking stupid questions about our requirements which were all on the form. I fear for dogs here who will not be housed with good homes due to the total disinterest in the staff”

Helpful Report

Posted 8 months ago

“Drove 90 mins with my dog for an assessment at 10.30am,5 mins after arriving he had a vet check,then they tried the kennel,my dog who is 10 months was deemed unsuitable for a kennel as they said he was too young and barked while he was in there for 10 minutes,they didn't put any of his home items in there to make it more familiar, and obviously he needed to have a run after being in the car for so long,no common sense used at the time and we took him back home,I think they decided he was going to be too noisy in kennels.no advice after with alternative help,just said he's a lovely dog but to look for foster placements or breed specific help,he's a heinz 57 what one of his many breeds do I contact. Disappointing they didn't really try.”

Helpful Report

Posted 8 months ago

“Lots of negative reviews and I suspect it's because they're missing a marketing strategy to ask for reviews - that can skew things to negative. So I'd like to share that we adopted a lurcher cross last year and Dogs Trust have been wonderful. First of all, we have a cat and their vetting meant we knew we were taking on something safe. Then there's the free vaccinations and behavioural support plus discounts on training classes. During the process we noticed the branches don't seem to communicate with each other so it might be that other ones aren't as good but Harefield were fab - thank you!”

Helpful Report

Posted 9 months ago

“Dogs trust say they never put a healthy dog down. This is a total lie. They do and regularly. They are no longer a caring charity and dogs are just a commodity. It is a business not a dog rescue. The canine carers actually do care. It's the local managers who run it like a business and don't care about the dogs. At my local centre there isn't even water bowls in reception for the dogs. There a sign saying if your fog needs water ask for some???? High turn off of staff because of poor management and staff off sick with stress. Use small local charities where they actually care for the dogs.”

Helpful Report

Posted 9 months ago

“What a shambles.. You cant PICK a dog you would like.. They think they know better and actually look down on you. I recently showed interesr in one of their dogs after visiting. I have 20 years experience with this breed and that is not even taken in to account. The dog I was interested in has been in their property for some time according to them. Any wonder. They said the dog doesnt socialise with other dogs etc but walks well with other dog companions. Contradictory. So many of their dogs state No Children or Any other dogs or Pets... They dont have a clue bssed on my interaction with them.”

Helpful Report

Posted 9 months ago

“Great service love the dogs and great facilities”

Helpful Report

Posted 10 months ago

Dogs Trust is rated 1.7 based on 107 reviews