Dogs Trust Reviews

Name: Dogs Trust
Rating: 1.67

1.7 Rating 100 Reviews

16 %

of reviewers recommend Dogs Trust

Company Reviews

Questions

Metrics

1.7

Based on 100 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Write Your review

Tell us how Dogs Trust made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just had to leave a review for Nimrod,he came to my door in Cheslyn hay & was extremely polite and friendly, he only had the interests of the dogs at heart. Wish all callers we're as professional as he. Alan”

Helpful Report

Posted 2 weeks ago

“We had a great experience with Dogs Trust Merseyside when we adopted our lovely border collie, Axel. They were very supportive and made sure we were comfortable with him. They had trained him well while he was there and really had the dog's best interest in mind. They also administered all of his vaccines, updated his microchip, and gave us everything we needed to take him home. Shout out to his trainer, Eric, who was really informative and friendly!”

Helpful Report

Posted 4 weeks ago

“I'm extremely upset and frustrated by the way Dogs Trust operate nowadays. When we adopted from them before, it was just a matter of choosing the dog you liked the look of, applying, meeting, and if you both clicked with each other, home check and off you go. Forward 15 years later when our dear old boy has passed away, we're in the position to adopt again. I see a lovely dog I like the look of, video, pictures and description are encouraging. I'm prepared to drive a long way for a meet. But DT don't want to do it like that. You have to fill in an application form for the 'type' of dog you are looking for and then THEY decide whether you are suitable or not. After answering all their questions, I wanted to discuss the dog I was interested in, only for them to tell me the dog had been returned 3 times, had a history of biting, was a nervous wreck, didn't like people and despite us having a quiet home in the country we would not be suitable! What upsets me is that they use cute videos, pictures and positive write-ups to lure you in to applying, then you give them information which you believe is pertinent to that dog, only for them to apply it as a broad-based, box ticking process for THEM to match you up to something else! I don't like to be sold to in this way. I like to feel a connection with a dog the old-fashioned way. I made a donation to DT in memory of my old dog. But I won't adopt from them again while they use these methods.”

Helpful Report

Posted 1 month ago

“I feel for all the previous reviewers who had terrible experiences with DT. I rarely leave good reviews myself, but I want to share my positive experience with Dogtrust’s behaviourist program, which truly helped my puppy and me. As a confident multiple-dog owner (one dog at a time in different chapters of my life), I was overwhelmed and unsure how to manage my new puppy's separation anxiety, especially since it happens when I’m not around. Despite having all the necessary training equipment, I struggled to cope, and extravagantly expensive behaviourist referrals from my vet only added to my stress. Thankfully, I found Dogtrust’s Behaviourist program, and it was a game-changer. Sara, our behaviourist, provided tailored guidance that aligned perfectly with my training methods, and the results have been life-changing. My puppy and I are so much happier now, and I’m deeply grateful to Sara and Dogtrust. I’ve already recommended the program to friends and neighbours, and if you’re struggling with your puppy’s behaviour, I encourage you to seek their help.”

Helpful Report

Posted 2 months ago

“I have 3 separate times to adopted a dog show interest in a dog then they ring you and totally put you of the dog with stupid excuses from my experience it takes time for a dog to get use to it new surroundings and the new owner I got to say the dog trust are totally useless with excuses”

Helpful Report

Posted 2 months ago

“Friday 23/8/2024 turned up about 7 minutes after they have shut in Abergavenny but a woman was vacuuming we had some lovely stuff in carrier bags the woman said to us don't do this again to us twice we not 5 years of age I have given them £1000.00 in one go in the pass and donate my wifes funeral donation but never again. My wife said if I sell one of the houses will I give them 10% of the sale money I have sold one house for £340.000 i will now on donate this money too a more rewarding animal trust and never give to dogs trust again”

Helpful Report

Posted 2 months ago

“In December 2022 I adopted an older dog from Dogs Trust after a 3 months process of several visits to their place and they brought him to my home a couple of times. In mid July this year I was taken to hospital by ambulance. I managed to find kennels quite near my home who agreed to take my dog for 8 days (couldn't keep him any longer as they were closing for a holiday). Unfortunately my condition worsened and I was transferred to a bigger hospital in a city quite far from home. After 8 days in the kennels he came out with severe diarrhoea and stomach problems. No other kennels or "dog fosterers" would take him. As a last resort a family member asked Dogs Trust to take him back temporarily. They eventually agreed and said I had 48 hours within which to collect him. This was impossible as I was still in hospital far away, awaiting a major operation. They then said he would be re-advertised on their website and I would have to reapply if I wanted him back. After they had him 4 days I got a rather "cold" phone call late afternoon the day before my op, during which they said my beautiful little dog would be euthanised the next day. I literally begged them not to do it and offered to pay vet bills, accommodation etc. I was told "The decision has been made." I was then practically accused of not looking after him properly as my local Vet records stated that they had recommended Metacam medication for his stiff joints and I hadn't bought it. However I WAS buying medication elsewhere and he was happily taking it before he went into kennels. I can only surmise that because he was 13 they assumed that no-one else would want to rehome him. He had been with Dogs Trust for 18 months before I got him and he was very happy living with me and he made me very happy too. I am utterly devastated that my dog lost his life and don't feel there was much in the way of compassion. I had recently signed up for the new Dogs Trust lottery and have now cancelled my direct debit. I will never support this so called "charity" again. They weren't very charitable with me or my poor little dog.”

Helpful Report

Posted 3 months ago

“totally useless. went to visit to find new homes for dogs into a dog loving family. Girls/ladies on front desk could not have been more disinterested. they were too busy talking about local pub get together that night. They asked us to fill an online form in which we did. 30 days later we had a call from someone who kept asking stupid questions about our requirements which were all on the form. I fear for dogs here who will not be housed with good homes due to the total disinterest in the staff”

Helpful Report

Posted 3 months ago

“Drove 90 mins with my dog for an assessment at 10.30am,5 mins after arriving he had a vet check,then they tried the kennel,my dog who is 10 months was deemed unsuitable for a kennel as they said he was too young and barked while he was in there for 10 minutes,they didn't put any of his home items in there to make it more familiar, and obviously he needed to have a run after being in the car for so long,no common sense used at the time and we took him back home,I think they decided he was going to be too noisy in kennels.no advice after with alternative help,just said he's a lovely dog but to look for foster placements or breed specific help,he's a heinz 57 what one of his many breeds do I contact. Disappointing they didn't really try.”

Helpful Report

Posted 3 months ago

“Lots of negative reviews and I suspect it's because they're missing a marketing strategy to ask for reviews - that can skew things to negative. So I'd like to share that we adopted a lurcher cross last year and Dogs Trust have been wonderful. First of all, we have a cat and their vetting meant we knew we were taking on something safe. Then there's the free vaccinations and behavioural support plus discounts on training classes. During the process we noticed the branches don't seem to communicate with each other so it might be that other ones aren't as good but Harefield were fab - thank you!”

Helpful Report

Posted 4 months ago

“Dogs trust say they never put a healthy dog down. This is a total lie. They do and regularly. They are no longer a caring charity and dogs are just a commodity. It is a business not a dog rescue. The canine carers actually do care. It's the local managers who run it like a business and don't care about the dogs. At my local centre there isn't even water bowls in reception for the dogs. There a sign saying if your fog needs water ask for some???? High turn off of staff because of poor management and staff off sick with stress. Use small local charities where they actually care for the dogs.”

Helpful Report

Posted 4 months ago

“What a shambles.. You cant PICK a dog you would like.. They think they know better and actually look down on you. I recently showed interesr in one of their dogs after visiting. I have 20 years experience with this breed and that is not even taken in to account. The dog I was interested in has been in their property for some time according to them. Any wonder. They said the dog doesnt socialise with other dogs etc but walks well with other dog companions. Contradictory. So many of their dogs state No Children or Any other dogs or Pets... They dont have a clue bssed on my interaction with them.”

Helpful Report

Posted 4 months ago

“Great service love the dogs and great facilities”

Helpful Report

Posted 5 months ago

“i want to pick my Dog, after all they want a large donation from me. they can vet me all they like, this is a good idea, but i want the dog i feel suits me They pick the dog?????. No wonder they have so many poor animals”

Helpful Report

Posted 5 months ago

“Dogs trust Canterbury assured us we had a healthy dog, only to discover 1st trip to vets for a welcome visit , flea and worming she has a heart murmur. Apparently only detected on occasions so all 3/4 checks in their care missed. Took so long to sort the months insurance they gave us ran out. Been stiched up. Poor dog we rehomed is very much loved, shame dogs trust have every excuse to admit fault.”

Helpful Report

Posted 5 months ago

“Why can't you choose a dog that would suit you? We did in the past and had 2 lovely dogs from them. After waiting 6 months we gave up and went to another charity. We chose our dog and successfully took her home. No wonder so many dogs still in your centres.”

Helpful Report

Posted 5 months ago

“Rude stand-of-ish staff Apparently not suitable to adopt the breed of choice (not specific dog) due to existing cat... Cat Is dog friendly & lives with dog atm, willing to wait for cat friendly dog... reply "unlikely we'll get one thats ok with cats"”

Helpful Report

Posted 6 months ago

“They give dangerous large dogs to incompetent idiots! I live in an area that has large amount of good dog owners. The Dogs Trust have given a large mastiff dog to an ex-army dog trainer who has made the dog incredibly dangerous. Well done on your vetting. He uses the freebie collar on a dog that is 50kg plus, the dog pulls so hard that it chokes itself he uses a retractable lead and he has now idea on how to train a dog. I have seen Chav's and Roadman's with better trained dogs. Just because someone says something doesn't mean that they can actually do it. The dog and owner/handler makes locals run out of the local dog park. I tried to offer some advice as I have had experience with larger dogs but the gentleman in question told me that it went against Dogs Trust training. When the dog acts dangerous and aggressively he doesn't acknowledge that the dog or himself are in the wrong BUT gives the dog treats and fuss which tells the dog that what it is doing is right. This is the reason that people will leave an area in a public park designated for dogs under control when he arrives with his dangerous dog with the Dogs Trust collar. Great advert for the Dogs Trust!!! Once again no thought for the general public. If I had to give up my dog I wouldn't give these idiots my dog as they would give them to anyone who hasn't got any idea of how to handle a dog. If you have to give up your dog don't give them to these idiots. Put it down it will be safer for your dog as some nut job will probably end up with your beloved dog. I am not saying this lightly. I once believed in the dogs trust but now I believe that it is a charity that is a pyramid scam paying the people at the top large amounts of money and giving dogs to people who bring the worst out in dogs. If my dog gets attacked by this idiots dog I will hold the dogs trust liable for it's ability to give dogs to nutters.”

Helpful Report

Posted 7 months ago

“Regrettably the system requires at least one star. I fostered a dog through the Dogs Trust. The Dogs Trust employee was late for every single monthly home visit due to various dramas and the visits were interrupted by calls. I accepted they must be really busy, so imagine my surprise when I learnt after 3 months that two Dogs Trust employees were responsible for just 10 dogs between them. I contacted them once in three months, no drama from one of the ten dogs! I learnt that most of the foster carers had never had a dog so knew nothing at all. Despite my vast experience with dogs I was parented constantly about what I should be doing (the advice made the issues worse and the employee conceded I probably knew better because I lived with the dog!). At a monthly home visit I was told what a great job I was doing. I had been honest about an incident that occurred several weeks previously, a photo taken same day that I hadn't been aware of in a private group on Facebook, I heard about it an hour later and the post was deleted. I reassured the employee that it was in the past and demonstrated my understanding of how important confidentiality is. An hour after the home visit I received a call from the same employee asking me for details of the person who had posted the photo, I was working in heavy rain and explained I'd find out details later, it wasn't a good time. An hour later I'm told the dog was being taken away. That poor little dog, already pushed from pillar to post and spent 4 months in kennels before he came to me, had just adapted to his new life and they took him away because I couldn't jump when they wanted me too. I was informed by another employee who collected the dog that they had done a risk assessment and made the decision. WHAT RISK? And how can a risk assessment be complete without input from the foster carer? It was clear that their insecure egos were more important than the wellbeing of a dog, that wielding that tiny bit of power was more important to them. An absolute disgrace, effectively they're being paid to damage dogs. I haven't got a single good word to say about them.”

Helpful Report

Posted 7 months ago

“I adopted a dog from Dogs Trust in October 2023, he had to be returned after 40 days for biting me 3 times, I asked for him to be returned after the second biting but was talked into trying again, then he bit me again. He went back and I have recently found him back on the rehoming site with the same description that led me to rehome him. I got in touch with them immediately with my worries for anyone who rehomed him but they have ignored me.”

Helpful Report

Posted 7 months ago

Dogs Trust is rated 1.7 based on 100 reviews